Welcome, to RidesFlyer Privacy Policy

Here at Ridesflyer we want all your experiences with us to be in line with our customer promises, therefore, we have made our legal bits and bobs simple, straightforward and if you have any questions, we are easy to contact. Hoppa are committed to protecting the rights of individuals in line with the Data Protection Act 1998 and the General Data Protection Regulation GDPR

Resorthoppa (UK) Limited, company number 04933736, trading as Ridesflyer our correspondence address is 6th Floor, Crown House, One Crown Square, Woking, GU21 6HR, Woking.

We collect a range of personal data from you such as your name, address, email address, date of birth, flight details, accommodation details, debit card and credit card details (although we do not store your full credit, debit card or account details for security reasons). We need this information in order for us to fulfill our contract with you. We may also collect information about your usage of the website or app and information from any messages you post to the website through chat solutions or app and e-mails and letters that you send us. We use your personal information in order to fulfil our contract to you and provide transportation services and any other services and “extras” available to purchase on our website or app from time to time; to personalize your visits to our website or app; to manage your booking; and to bill you. We may use your information to contact you for your views on our website, app or services, and to notify you occasionally about important changes or developments to the website, app, services or your booking. We may use your information to let you know about our other products and services that may be of a legitimate interest to you including services that may be the subject of direct marketing, and we may contact you by telephone, text or e-mail. We always respect the requirements of our customers so it is important to us that we are contacting you as you wish, that’s why we make it easy for you to choose what you want to be contacted about and unsubscribe where required at the click of a button if those choices no longer apply. Who do we share your personal data with? We may share your personal data with trusted third parties such as the third party partners and trusted sub-contractors of the transport services and/or extras for the purpose of processing and managing your booking. We may employ the services of a third party to help us in certain areas, such as website hosting. In some cases, the third party may receive your information. However, at all times, we will act as controllers and will be responsible for the use of your information. We may use aggregated information for the purposes of tracking usage of the web site or app and in order to help us improve our website or app and for research and analysis purposes. We may pass this information to third parties. The aggregate information and statistics will not, however, include details that can be used to identify you. We may use your information if we are under a legal duty to disclose this; or in order to enforce our website terms of use and any other agreement; and/or to protect the rights of Resorthoppa (UK) Limited. We may transfer some of your information to countries outside of the EU including but not limited to the Republic of South Africa where our international head office is. Where this is the case, we have made sure that we have taken ICO compliant safeguards to ensure your data is protected in the same way it is in the EU.

Your personal data we process shall not be kept for longer than is necessary for that purpose or those purposes we obtained it for. We will generally retain your personal information for the statutory required time or as long as we have a lawful reason to, whichever is longer. For further information, please request a copy of our data retention policy.

You have a right to access your personal information, to object to the processing of your personal information, to rectify, to erase, to restrict and to port your personal information. Please visit https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/lawful-basis-for-processing/ for further information in relation to your rights. Please note if you wish to exercise your rights, to do this you can complete a SAR (subject access request) form, we will give this information to you free of charge and within 1 month. ** Where requests are manifestly unfounded or excessive, in particular because they are repetitive,Ridesflyer may charge a reasonable fee taking into account the administrative costs of providing the information; or inform you why this is not possible** Any requests or objections should be made in writing to the privacymanager@hoppa.com please do this by requesting and completing a Subject access request.

Our website contains links to other web sites over which we have no control. We are not responsible for privacy policies or practices of other websites to which you choose to link from this site. We encourage you to review the privacy policies of those other websites so you can understand how they collect, use and share your information.

We have implemented reasonable technical and organisational measures designed to secure your personal information from accidental loss and from unauthorised access, use, alteration or disclosure. A cookie is a text-only string of information that a website transfers to the cookie file of your computer’s hard disk so that the website can remember who you are/recognise your computer. A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a value, usually a randomly generated unique number. When you visit our website we send you a cookie. Cookies may be used in the following ways: To help us recognise you as a unique visitor (a number) when you return to our website and to allow us to tailor content or advertisements to match your preferred interests or to avoid showing you the same adverts repeatedly; to compile anonymous, aggregated statistics that allow us to understand how users use our site and to help us improve the structure of our website. We cannot identify you personally in this way. Two types of cookies may be used on this website: session cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site, and persistent cookies, which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie). What’s new? When you visit our website after the 25th May 2018 you will see a cookie notice, this will tell you what type of cookies we are using and will give you the chance to choose what cookies remain active. You will also have the ability to change these at any time. This is with exception of the strictly necessary cookies as without these the site will not function. You must accept these to be able to make use of our website. You will have the option to select from: Performance cookies – they collect information about how you use the website, there is no personal data identified under this cookie. Functionality & Profile Cookies – These cookies are helpful little cookies, they remember choices you make such as your username and tailor the website to provide enhanced content for you. Targeting – These cookies gather info about your browsing habits, they remember that you’ve visited a website and share this information with other organisations you may be interested in. Use of Web Beacons Some of our web pages may contain electronic images known as web beacons (sometimes known as clear gifs) that allow us to count users who have visited these pages. Web beacons collect only limited information which include a cookie number, time and date of a page view, and a description of the page on which the Web beacon resides. We may also carry web beacons placed by third party advertisers. These beacons do not carry any personally identifiable information and are only used to track the effectiveness of a particular campaign. Third Party Advertising We may use a third party to serve advertisements on our site. Cookies may be associated with these advertisements to enable the advertiser to track the number of anonymous users responding to the campaign. We do not have access to or control of cookies placed by third parties.

If you are not happy in the way Ridesflyer has handled your request or you can make a complaint about the way Ridesflyer are using your personal data you have the right to lodge a complaint with a supervisory authority; ICO https://ico.org.uk/concerns/